Responsible Gaming

Responsible gaming means treating casino play as a form of entertainment, not a source of income or a way to solve financial or personal problems. On Spin Samurai, operated via spinsamurai-aussie.com, we encourage every player to make conscious, informed decisions: set clear limits, play with money you can afford to lose, and stop when it is no longer fun. The operator, Dama N.V. (registered in Curaçao under No. 152125, licence 8048/JAZ2020-013), provides tools, information and support channels to help you stay in control. Our support team is available to assist you with limit settings, account restrictions and signposting to professional help whenever you feel your gambling may be becoming problematic.

Risk Awareness

Gambling with Spin Samurai via spinsamurai-aussie.com involves financial risk. Understanding early warning signs of problematic gambling can help you act before harm occurs. Consider whether any of the following apply to you:

• Increasing the size or frequency of your bets to chase previous losses.
• Thinking about the casino or your bets when you should be focusing on work, study or family.
• Spending more time or money on gambling than you originally intended.
• Borrowing money, selling possessions or missing bills to fund gambling.
• Feeling irritable, anxious or depressed when you try to cut down or stop.
• Hiding your gambling from family or friends, or lying about the amounts spent.
• Using gambling as an escape from stress, conflict, loneliness or other problems.

Self-assessment check

Ask yourself the following questions honestly. Answering "yes" to one or more may indicate a risk of gambling-related harm:

• Do I often gamble longer than I planned, or until I have spent all available funds?
• Have I tried to win back money I lost in previous sessions ("chasing losses")?
• Have I neglected work, studies, household duties or relationships because of gambling?
• Have I lied to people important to me about how much or how often I gamble?
• Do I feel guilt, shame or anxiety after gambling, but continue to play anyway?
• Would stopping gambling completely right now feel very difficult or impossible?

If these statements feel familiar, we strongly advise you to consider using our limit tools, time-outs or self-exclusion, and to contact a professional support service listed below.

Limits & Tools

Spin Samurai encourages you to use the responsible gaming tools available through your player account on spinsamurai-aussie.com. The following descriptions are indicative of standard industry practices; actual labels in your account interface may differ slightly depending on updates and jurisdictional restrictions.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Spin Samurai account at https://spinsamurai-aussie.com using your username and password.
2. Open the responsible gaming section: Navigate to "Profile" or "Account", then select "Responsible Gaming", "Limits" or a similarly named tab.
3. Choose limit type: Select the deposit limit you wish to set:
   • Daily limit: e.g. enter AUD 50 - 100 as a maximum amount you can deposit in any 24-hour period.
   • Weekly limit: e.g. enter AUD 150 - 300 for a rolling 7-day period.
   • Monthly limit: e.g. enter AUD 300 - 1,000 for a calendar month.
4. Enter your figures: Type the maximum amounts that match your personal budget. Once saved, you will not be able to exceed these limits when making deposits.
5. Confirm and wait period: Confirm your choice. Decreases to limits typically apply immediately. Increases, where allowed, generally take effect only after a cooling-off period (for example, 24 hours or longer) to protect you from impulsive decisions.

Important: Choose amounts that you can comfortably afford to lose without affecting your essential living expenses, debts or savings. If you are unsure, set lower limits and review them only after a stable period of controlled play.

Time limits and session tools

To manage the time you spend gambling, Spin Samurai may provide the following tools in your account area:

• Session timer: A visible timer tracks how long you have been logged in or playing. You can often set reminders (for example, every 30, 60 or 90 minutes) that will display a pop-up message suggesting a break.
• Reality checks: Periodic notifications informing you how long you have been playing and how much you have won or lost during that session, allowing you to reassess whether to continue.

To configure these, go to "Responsible Gaming" or "Session Settings" within your account, choose your preferred reminder frequency, and confirm. Log out after receiving a reminder if you feel tired, frustrated or compelled to continue.

Short breaks ("Time-Out")

If you need a brief pause rather than a long-term block, you may activate a "Time-Out" or "Cooling-Off" period:

1. Log in to your account at spinsamurai-aussie.com and open "Responsible Gaming" > "Time-Out" (or similar).
2. Select the desired break length, typically between 24 hours and 72 hours. Some interfaces also allow 7 or 30 days.
3. Confirm your choice. During the time-out:
   • You should not be able to place bets or make deposits.
   • You may be unable to access games or promotions.
4. The account will automatically become available again after the time-out expires, unless you choose a longer restriction such as self-exclusion (see below).

If you find yourself repeatedly using time-outs, consider setting stricter limits or requesting a longer self-exclusion period.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure designed for players who feel unable to control their gambling. On Spin Samurai, you can request temporary or permanent blocking of your account operated via spinsamurai-aussie.com. This measure is serious and should be taken when you believe that continued access may cause financial, emotional or social harm.

How to request self-exclusion

1. Access the self-exclusion menu: After logging in, go to "Account" or "Profile" and select "Responsible Gaming". Within this section, look for "Self-Exclusion", "Self-ban" or "Account Closure".
2. Choose the exclusion period: Typical options may include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent)
3. Confirm your decision: You may be asked to:
   • Read a brief explanation of the consequences of self-exclusion.
   • Tick a box confirming you understand that the decision is binding for the chosen period.
   • Click a confirmation link, or confirm via email to [email protected] for additional verification.
4. Support contact: If you cannot find the menu or require help, you may email [email protected] and clearly state:
   • Your full name and registered email address.
   • That you request self-exclusion.
   • The desired exclusion period (minimum 6 months up to lifetime).

Consequences of self-exclusion

• Account access: Once applied, you will not be able to log in, place bets, deposit funds or access games on the excluded account for the full exclusion period.
• New accounts: Opening new accounts with Spin Samurai or via spinsamurai-aussie.com during an active self-exclusion is strictly prohibited. If detected, such accounts may be closed and any activity voided in accordance with the site's general terms.
• Balance and withdrawals: Where permitted by applicable law and the operator's terms:
  • Available real-money balances may be paid to you upon request, subject to standard verification and anti-money laundering checks.
  • Bonus funds and associated winnings may be treated in line with the bonus terms and responsible gambling policy.
• Marketing and communications: The operator will take reasonable steps to stop sending you marketing communications relating to gambling during self-exclusion once your request has been processed.
• Irreversibility: For your protection, self-exclusion cannot normally be cancelled before the end of the selected period. After a long-term exclusion ends, a cooling-off and reactivation process may apply if you ask to reopen the account.

Disclaimer: Self-exclusion on this site applies only to your accounts with Spin Samurai / Dama N.V. It does not automatically block you from other online gambling services or websites. For broader protection options, see the "Support Resources" section below.

Support Resources

Players in Australia face particular regulatory circumstances. Spin Samurai, operated under Curaçao licence 8048/JAZ2020-013 by Dama N.V. at Scharlooweg 39, Willemstad, Curaçao, offers offshore services that are subject to action by the Australian Communications and Media Authority (ACMA). Regardless of the legal status of offshore services in Australia, your wellbeing is the priority. If you experience difficulties with gambling, we strongly encourage you to seek help from independent, professional services. The following information is provided for harm-minimisation and does not imply that the service is authorised under Australian law.

Local support in Australia

The following services are free, confidential and available to people in Australia. Availability and numbers may change; if a number does not work, check the respective website or contact a local health provider.

• Gambling Help Online (Australia)
  Services: 24/7 online counselling, email and peer support forums.
  Website: https://www.gamblinghelponline.org.au
  Languages: English; interpreter services may be arranged.
• National Gambling Helpline (Australia-wide)
  Phone: 1800 858 858 (free, 24/7)
  Services: Immediate phone counselling, crisis support, referral to local face-to-face services.
  Languages: English, with access to translation services.
• Lifeline Australia
  Phone: 13 11 14 (24/7 crisis support)
  Website: https://www.lifeline.org.au
  Note: Not gambling-specific, but can assist with crisis situations, suicidal thoughts or acute distress related to gambling.
• State and territory gambling help services
  Most Australian states and territories offer dedicated gambling help lines and counselling services funded by local governments. Contact details are commonly listed on:
  • State health department websites.
  • Responsible gambling pages of local regulators.

International support organisations

Self-exclusion schemes by country

Self-excluding directly with Spin Samurai only affects your accounts on spinsamurai-aussie.com. To extend protection, you may consider joining national self-exclusion registers where available (note that these schemes may not cover offshore sites):

• United Kingdom - GamStop
  A free self-exclusion service covering licensed UK online gambling operators.
  Website: https://www.gamstop.co.uk
• Spain - RGIAJ
  The General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego).
  Information: via the Directorate General for the Regulation of Gambling (DGOJ) at https://www.ordenacionjuego.es.
• Other jurisdictions
  Various countries and regions offer similar schemes for land-based and online operators. Check your local gambling regulator's website for details. For Australia, updates and enforcement actions against prohibited offshore gambling services can be found at the Australian Communications and Media Authority (ACMA): https://www.acma.gov.au.

Blocking and filtering software

Technical tools can help you limit access to gambling sites and apps on your devices. The following examples are independent of Spin Samurai and have their own terms and subscription conditions:

• Gamban - Software that blocks access to a wide range of online gambling websites and apps once installed.
  Website: https://www.gamban.com
• BetBlocker - Free blocking software and parental control tool against gambling content.
  Website: https://www.betblocker.org
• General content filters - Many operating systems, routers and security suites offer parental controls and website-blocking features where "gambling" categories can be restricted.

Family and friends support resources

Gambling problems often affect partners, family members and friends. Dedicated support is available even if the person with the problem is not ready to seek help:

• Gambling Help Online (Family & Friends) - Information and counselling for those close to someone with a gambling problem.
  Website: https://www.gamblinghelponline.org.au/i-care-about-someone
• Gam-Anon - A 12-step fellowship for families and friends of compulsive gamblers.
  Website: https://www.gam-anon.org
• Local community mental health services - Often provide counselling, group programs and referrals for both gamblers and affected relatives.

Confidentiality and professional help: All organisations listed above are independent of Spin Samurai / Dama N.V. and provide confidential services. Contact with them will not be shared with the operator. If you are in immediate danger or feel at risk of self-harm, contact emergency services in your area without delay.

Help for Family

If someone close to you is experiencing gambling-related problems, it can be stressful and confusing. While Spin Samurai cannot intervene directly in personal relationships, we encourage family members and friends to seek specialist support and to communicate in a constructive, non-judgmental way.

How to talk to someone about their gambling

• Choose the right moment: Speak when both of you are calm and not in the middle of a conflict or crisis.
• Use "I" statements: Focus on how their gambling affects you and the family (for example, "I feel worried when..."), rather than blaming or accusing.
• Listen actively: Allow them to express their perspective. Avoid arguing about specific losses or wins; instead, talk about overall patterns and impacts.
• Encourage, do not threaten: Explain that help is available and that you are ready to support them in seeking professional advice.
• Set healthy boundaries: Make clear what you can and cannot do (for example, not providing money to cover gambling debts).

Support groups and resources for families

• Gambling Help Online - Family & Friends forums
  Peer support forums and information specifically for those affected by someone else's gambling.
  Website: https://www.gamblinghelponline.org.au/forums
• Gam-Anon online meetings and resources
  Meetings, literature and online information for relatives of problem gamblers.
  Website: https://www.gam-anon.org
• General family support services
  Family relationship counselling and support services in Australia are listed on government directories and health department sites. These services can help you manage stress, conflict and financial strain.

Recommended next steps

• Consult a mental health professional: A psychologist, psychiatrist or counsellor experienced in addiction can provide individual or family therapy. Ask your general practitioner for a referral.
• Use hotlines for guidance: Call 1800 858 858 (Australia-wide) or relevant helplines in your region to discuss your situation confidentially and receive advice on safety planning and support options.
• Protect finances: Consider setting separate bank accounts, limiting shared credit lines and tracking household spending. Seek professional financial counselling if gambling has caused debts.
• Look after yourself: Managing another person's addiction can be exhausting. Make time for your own wellbeing, social connections and rest.

Operator's Commitment

Spin Samurai, operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013, acknowledges its responsibility to promote safer gambling and minimise harm. While the service is provided from Curaçao and not licensed in Australia, internal procedures are designed to detect and respond to signs of risky play, within the technical and legal limits of our offshore operation.

Internal risk-check procedures

• Behaviour analysis: The operator may monitor aggregate patterns such as:
  • Very long play sessions without breaks.
  • Rapid increases in deposit amounts or betting stakes.
  • Frequent attempts to reverse withdrawals or chase losses.
  • Multiple failed deposit attempts or use of varied payment methods.
• Automated warnings: Where such patterns are detected, the system may display on-screen messages reminding you of:
  • Your option to set or reduce limits.
  • The availability of time-outs or self-exclusion.
  • Support resources and the importance of gambling only with disposable income.
• Account reviews: In certain circumstances, accounts may be reviewed manually to ensure compliance with internal responsible gambling policies and anti-money laundering obligations.

When support may contact you

Subject to applicable privacy and data protection laws, the responsible gaming team may initiate contact with you if:

• Your activity shows sustained high-risk patterns indicating potential loss of control.
• You request help or information via support channels and consent to further follow-up.
• Legal or regulatory obligations require clarification of your activity or provision of risk-related information.

Any such contact will be:

• Supportive and non-judgmental: Aimed at informing you of available tools and external help.
• Limited in scope: Focused on responsible gambling issues and compliance requirements.
• Respectful of your privacy: Handled in accordance with the operator's privacy policy and applicable data protection standards.

Important legal note for Australian users: The Australian Communications and Media Authority (ACMA) has the power to issue blocking orders against certain offshore gambling services. For official regulatory information, including the status of specific websites, consult https://www.acma.gov.au. Your use of any offshore service should always comply with the laws of your jurisdiction.

Updates

Responsible gaming practices, technical tools and regulatory requirements may evolve over time. Spin Samurai will endeavour to keep this page accurate and up to date for services offered through spinsamurai-aussie.com.

• Notification methods:
  • Website: Significant changes to responsible gaming tools or policies may be highlighted via notices or banners on the site.
  • Email: Where appropriate and where you have provided consent, material updates to responsible gaming or account-related terms may be communicated by email to your registered address.
  • Policy documents: The most recent version of responsible gaming information and general terms will always be available on the website. We recommend that you review them regularly.
• Version control: This responsible gaming page is intended as a general guide. In the event of any inconsistency between this page and the binding terms and conditions or applicable law, the latter will prevail.

Date of last update: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming on Spin Samurai, need help setting limits or self-exclusion, or wish to provide feedback on our safer gambling measures, you can contact us using the details below for services operated via spinsamurai-aussie.com.

Responsible gaming contacts

• Email - Responsible Gaming / Support: [email protected]
  Use this address for:
  • Requests to set or adjust account limits (where self-service is not available).
  • Self-exclusion requests and account closure on responsible gambling grounds.
  • Questions about tools, policies and safer gambling information.
• Email - General information: [email protected]
  For general enquiries about the website or operator that are not time-sensitive responsible gambling issues.

Phone: A dedicated telephone number for responsible gaming enquiries has not been specified. If a number is provided in future, it will be published in this section and, where relevant, notified via the website.

Feedback and self-control request form

Where a web form is made available on spinsamurai-aussie.com (for example under "Contact Us" or "Responsible Gaming"), you may use it to:

• Request information about your recent playing history (where legally permitted).
• Ask for guidance on which tools may be appropriate for your situation.
• Submit suggestions for improving responsible gaming features.

When completing such a form, please include:

• Your full name and registered email address.
• Your username or account ID (do not share your password).
• A clear description of your request (for example, "self-exclusion for 1 year", "reduce weekly deposit limit to AUD 100").

Confidentiality: Responsible gaming enquiries are treated with sensitivity and are handled in line with the operator's privacy obligations. However, email and online forms are not a substitute for emergency services. If you feel you are in immediate danger or at risk of self-harm, contact local emergency services or a crisis hotline in your area immediately.